For Student

Navigating your Account is simple. Just follow the steps given below:

  • Login to your account
  • Select ‘My Courses’ from dashboard/header
You can get this info in ‘Course’ section on website and ‘Live Class’ section in mobile app.

To request for a change in batch timings or trainer, please send an email to support@biggbanyantree.com with the following details and we shall assist in the best possible manner:

  • Session's Date
  • Subject Name
  • Trainer Name

Please note: change in timings or trainer are subject to availability.

You can download the past sessions from ‘Course’ and ‘Activity’ section on website. If you are using the mobile app, please see ‘My Recordings’ section.
You can get sessions replays from ‘Course’ and ‘Activity’ section on website. If you are using the mobile app, please see ‘My Recordings’ section.
For any Technical issues, please raise a ticket from ‘Support’ section or send an email to Technical Support on techsupport@biggbanyantree.com. Our Technical Support is available from 10am to 7pm on weekdays.
If the sessions are ongoing, please feel free to reach out to the Trainer or feel free to write to us at support@biggbanyantree.com and we shall assist in the best possible manner.

No worries, we shall solve this for you. Please send an email to support@biggbanyantree.com with the following details and we shall help:

  • Session's Date
  • Subject Name
  • Trainer Name

For any Technical issues, please raise a ticket from ‘Support’ section or send an email to Technical Support on techsupport@biggbanyantree.com. Our Technical Support is available from 10am to 7pm on weekdays).

Please send an email on support@biggbanyantree.com and our specialists shall connect with you.

If you are not satisfied with the course(s) you have enrolled for, you can request for a refund. Please note: BBTREE Terms & Conditions governing the refund process will be applicable here.

For Teacher

Yes, please feel free to edit or update your details and content as and when required. Once you have updated your profile, our backend team will review and let you know in case of any changes.

It is not a mandate to upload complete content, if you are Registering for LIVE sessions only. However we would recommend you upload detailed summary of your course/curriculum content so that it is clearly visible to students.

There is no limit to sessions or sub-sessions on the platform.

Irrespective of how many different teachings or topics you have, you should only have 1 registration and login. You are free to add as many topics-subtopics you want in your profile.

Yes, you can create assessments, trigger them from the system and upload reports of your students.

Yes, your transaction history and summary is available in your dashboard.

For any Technical issues, please raise a ticket from ‘Support’ section or send an email to Technical Support on techsupport@biggbanyantree.com. Our Technical Support is available from 10am to 7pm on weekdays.