Stellar Learners (16+ years)
What you learn?
Small conflicts today can interrupt your plan for tomorrow! Use Conflicts for the 'Good'!
What is Conflict Management?
Conflict management is the process of limiting the negative aspects of conflict while increasing the positive aspects of conflict. The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
Kenneth Thomas and Ralph Kilmann developed five conflict resolution strategies that people use to handle conflict, including avoiding, defeating, compromising, accommodating, and collaborating.
Why is Conflict Management important?
Conflict management helps to find a middle way, an alternative to any problem and successful implementation of the idea. Problems must be addressed at the right time to prevent conflict and its adverse effects at a later stage.
By the end of this course, Learners will be able to:
- Understand the dynamics of conflict
- Manage conflict and create a conflict resolution plan